🚚 Delivery

At Pasiona.fr , we have chosen to offer free delivery , with no minimum purchase, to make your experience as simple and pleasant as possible.

Our orders are carefully prepared and then shipped within 24 to 48 working hours after payment confirmation.

Average delivery times:

🇫🇷 Metropolitan France: 6 to 12 business days

🇧🇪 Belgium: 6 to 12 business days

🇨🇭 Switzerland: 6 to 12 business days

We do not yet offer delivery to other countries .

🔍 Order tracking

As soon as your order is shipped, you will receive an email with your tracking number .

You can then track your parcel in real time from the carrier's website or via the chat bubble at the bottom right of our site.

📦 Package delayed or not received

Don't panic 😊 If your package is taking a long time to arrive, first check the tracking link you received by email when it was shipped. If the tracking hasn't updated for several days, or if you think the package has been lost, contact our customer service at contact.societad@gmail.com — we will check the situation with the carrier.

🔁 Returns & Exchanges

In accordance with French law , you have a period of 14 days from the receipt of your order to exercise your right of withdrawal (Article L221-18 of the Consumer Code).

📦 Return conditions

The product must be unused and in its original packaging .

Sealed items (such as filters) must not have been opened .

Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product upon receipt.

📨 Return procedure:

Contact us at contact.societad@gmail.com with your order number and a photo of the product if necessary.

We will send you return instructions by email.

Once the product has been received and verified, we will proceed with the refund or exchange as soon as possible.