Your questions, our answers
Yes, at Pasiona.fr , we have chosen to offer free delivery , with no minimum purchase required.
Our orders are delivered on average within 6 to 12 working days , with tracking available at each stage.
We currently only deliver to mainland France, Switzerland, and Belgium. We do not yet offer delivery to other countries.
Pay easily with Visa, Mastercard, American Express , or your Apple Pay, Google Pay, Shop Pay wallets.
In Belgium , Bancontact payment is available, and in Switzerland
All our payments are secured via Shopify Payments , with no hidden fees .
At Pasiona.fr , the security of your data is an essential value .
Our site is protected by advanced encryption technologies , and we strictly comply with all data protection regulations.
Yes, all our products are covered by the legal guarantee of conformity and the legal guarantee against hidden defects , in accordance with current French legislation .
These guarantees allow you to obtain the repair, replacement or refund of an item with a non-conformity or hidden defect.
If you notice a problem with your product, contact our customer service at contact.societad@gmail.com with a description of the problem and, if possible, a photo of the product concerned.
After your purchase, a confirmation email is automatically sent to the address you provided.
He confirms that your order has been successfully received .
If you don't see it, check your spam folder or your "Promotions" inbox.
As soon as your order is shipped, you will receive an email with the tracking number .
You can then track your package in real time from the carrier's website or via the chat bubble at the bottom right of the page.
No need to panic 😊
If your package is delayed, first check the tracking link received by email when it was shipped.
If the tracking has not changed for a few days, or if you think it has been lost, write to us at contact.societad@gmail.com — we will check the situation with the carrier.
Modifications are no longer possible after shipment .
If your order has not yet left our premises , please contact our customer service department promptly at contact.societad@gmail.com .
You have 14 days from the date of receipt of your order to return an item if it does not suit you.
Products must be in their original condition , unused and unopened (for sealed items), in order to be eligible for a refund or exchange.
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or if the product is defective upon receipt.
For any exchange or refund request, or to report a problem, please contact our customer service department at the following address:
📧 contact.societad@gmail.com
No, only one code per order. You can use other codes on separate orders.